Customer Relations Executive

Salary: Very competitive starting salary

Location: Coventry

Millboard is recognised as the market leader in moulded decking that perfectly replicates the look of natural timber. Our superior decking creates outdoor spaces that people love, encouraging them to live life outside.

Based in Coventry, with production in Warwickshire, we employ more than 100 people and are proud to design and manufacture in Great Britain. Millboard decking is manufactured from a unique polyurethane resin blend and offers a unique alternative to timber and conventional composite decking. Since the product was first launched in 2007, our product innovation has underpinned rapid expansion and, through our commitment to continual improvement, we are achieving widespread industry recognition.

Our vision is to be the market leader through production innovation, performance and service. Fundamental to this is our values which focus on honesty and integrity, continuous improvement, and service and communication.

In 2015, Millboard was placed within the Top 1000 Companies to Inspire Britain, at the London Stock Exchange Awards. In addition to this, we have for two years in a row been placed in the top 50 fastest-growing companies in Coventry and Warwickshire, based on three-year growth rates. Despite our growth and success, we remain committed to maintaining an inspiring and dynamic working culture that is inclusive and open for the whole team. Millboard creates an environment where staff members are not taken for granted, and all employees are rewarded and encouraged to be the best that they can be. Everyone is encouraged to share their views and their passion for their work, in order to contribute to our ongoing improvement and development.

Millboard has an exciting and challenging opportunity for a Customer Relations Executive. The desired candidate will handle customer enquiries in a highly proficient/professional manner, enhancing customer knowledge and desire whilst delivering a first class service and achieving department objectives.

Responsibilities

  • To process all incoming calls, servicing the customer needs directing them towards the department objectives
  • To respond to customers emails promptly
  • Always offer customers extra buying options appropriate to their requirements
  • Pro-actively make outbound calls following quotations and sample requests
  • Achieve targets set through KD referrals + Project referrals and sales
  • Setting appointments where relevant
  • Other duties as assigned

Person Specification:

The competencies listed are appropriate to the Customer Relations Executive role and are an illustration of the qualities that the Company requires:-

  • Previous experience within a Customer Services setting
  • Excellent telephone skills
  • Excellent listening skills
  • Highly articulate with a high standard of literacy
  • A passion for offering a first class service
  • Ability to work at a fast pace
  • Warm and friendly attitude
  • Resilience when dealing with difficult discussions
  • To be able to work within a team, in a high pressured environment.

Additional Information 

  • 22 Days Leave + Bank Holidays
  • Pension
  • Employee Assistance Programme
  • Eyecare Contributions

NO AGENCIES PLEASE

 

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